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Yes! We Can Still Service Your New Car and Still Not Lose Your Warranty!

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There has been much confusion on whether servicing new cars other than by Dealerships may possibly cause loss of warranty.

The following extracts (highlighted) stated by the ACCC prove this to be incorrect.

Each new vehicle has a log book supplied, which details what requires to be done at each service interval. Providing these maintenance requirements are carried out in accordance to the logbook by a professional repairer within the set time, then the car manufacturer has no choice but to honour their warranty.

There is a fallacy out there that car dealerships are superior. Perhaps this theory would have carried some weight, until I went to a couple of major car dealership liquidation auctions.

I was appalled to see the run down condition of the equipment, also that the electronic scanning equipment was hardly touched. What makes things worse is the ridiculous, over-the-top charges these Dealerships were charging and for what?

The problem Dealerships have – as do Franchise workshops – is their huge overheads and fees, so therefore they must pass that on to the customer. What this causes is the business core value is on making profit regardless.

As a customer you should ask yourself…

1/ Is my car being serviced by a professional?

2/ Do I know who is servicing my car?

3/ Is my Mechanic a qualified A Grade Mechanic?

4/ Can I actually talk to the person who has worked on my car or will I get some smooth talking service advisor who gives me a headache?

5/ Can my Mechanic advise me on future problems?

6/ DOES MY MECHANIC CARE ABOUT ME AND MY CAR?

7/ Does my mechanic have excellent diagnostic skills and equipment with up-to0date relevant information?

Here at Mannys Mechanical Repairs we focus on the customer’s needs and solving their automotive problems.

We constantly develop and sustain more skills and equipment to match the technology demands of todays’ sophisticated cars.

– Manny, 0411 496 621
To serve, to perform, to guide.

At Manny’s Mechanical Repairs you are in good hands, our main services include, Safety Certificates, Logbook Service, Free Pickup & Delivery, and Car Cooling System Repairs.

We have the latest diagnostic equipment and my work van is fitted out with an industrial air compressor. This enables me to perform heavy duty work and give you – the customer – the best service at any place and at any time.

For Bookings and enquiries, please contact us on 0411 496 621, email us at agrade@mannysmechanicalrepairs.com.au or visit our site www.mannysmechanicalrepairs.com.au.

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Manny’s Mechanical Repairs Can Service Your New Car or Vehicle Under Warranty

In this newsletter from the ACCC, it dismisses some of the myths around new car warranties and non-dealer mechanics.

Car need a service? 

It’s time to service your car. Where do you turn? Someone has told you that if you don’t return to either the business where you bought the car or an authorised agent of that business, your warranty will be void. Is that true? Can you get your car serviced by someone other than the business or an authorised agent of the business that sold the car without voiding the warranty? The short answer is ‘yes’. 

New and used vehicle servicing in relation to general servicing, motor vehicle dealers are entitled to insist that any servicing performed on cars they sell is carried out by qualified staff, according to the manufacturer’s specifications, and using genuine or appropriate quality parts where required. Provided these conditions are met, regardless of where you choose to get your car serviced, your warranty will remain intact.

Qualified staff is a party or parties, other than an ‘authorised dealer’, who is capable of performing car servicing.

Genuine or appropriate quality parts 

The issue here is not who manufactured the part/s, it is whether the part/s are fit or appropriate for the purpose intended. If a part is non-genuine, but is interchangeable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer’s warranty. 

Thus, provided consumers do research and ensure that wherever they take a vehicle for servicing, the staff are qualified and all other provisions above are met, the warranty will be safely intact for the warranty period. 

You should expect your new car to run smoothly for some time without requiring any repairs. If, however, your new car has a manufacturing fault, then under your statutory warranty, you should expect the problem to be fixed by the supplier or manufacturer free of charge

Dealers are not permitted to limit their obligations under the warranty and refund provisions of the TPA or fair trading legislation, or make any representations to this effect, e.g. that the warranty is void if the vehicle is not serviced by the dealer or its agent. 

Click here to view the ACCC Newsletter

– Manny, 0411 496 621
To serve, to perform, to guide.

At Manny’s Mechanical Repairs you are in good hands, our main services include, Safety Certificates, Logbook Service, Free Pickup & Delivery, and Car Cooling System Repairs.

We have the latest diagnostic equipment and my work van is fitted out with an industrial air compressor. This enables me to perform heavy duty work and give you – the customer – the best service at any place and at any time.

For Bookings and enquiries, please contact us on 0411 496 621, email us at agrade@mannysmechanicalrepairs.com.au or visit our site www.mannysmechanicalrepairs.com.au.